Warranty, Shipping & Return Policy

Return Policy

TriLipid Research Institute, LLC, guarantees the quality of its packaging.

If, for any reason, a pump, tube, or any other package containing trilipiderm® should become damaged in shipping and handling, or fail to release product, you may return the original package and its content for replacement with similar package and content. TriLipid Research Institute, LLC, reserves the right, at its sole election to refund your actual purchase price in lieu of replacement of product.

In order to effect a return, you must receive an authorization number from TriLipid Research Institute, LLC. Any product returned without authorization, will be disposed of by TriLipid Research Institute, LLC, and no credit, replacement, or refund will be given to you.

To obtain an Authorization Number, please call (307) 733-4427, and request an Authorization Number. You will be contacted by a customer service representative who will give you the number, return shipping address, and additional information.

Any request for return, must be received by TriLipid Research Institute, LLC, within 20 days from original shipment date. Replacement and/or refund, shall not be done until such time as the original defective container is received by TriLipid Research Institute, LLC, unless TriLipid Research Institute, LLC elects otherwise.


Shipping Policy

Our policy is to ship all trilipiderm® orders within three business days and normal business hours Monday through Friday after receipt of order and payment if applicable.

All orders are shipped via United States Postal Service (USPS) unless agreed to otherwise by TriLipid Research Institute, LLC.

Shipping costs can vary based upon the “ship to address.”  At the final checkout page of the trilipiderm® website, you will be shown your shipping cost if applicable.


Product Warranty

TriLipid Research Institute, LLC, gives no warranty, expressed or implied, as to the effectiveness and suitability of use of trilipiderm® or any other product of TriLipid Research Institute, LLC except as publicly offered.